CounterPath Bria for Linux Administrator Guide - Manual (Page 30)

CounterPath Corporation
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Logging (Diagnostics)
Users can enable logging to files. Logging uses computer resources, so you should make sure your users only
enable it when you or a customer support representative instruct them to do so.
Configuring
You should configure the folder where logging files will be saved. You should also make sure the logging is
initially disabled.
Activity on Bria will be logged to.csv files in the specified folder. A new set of files is started each time the user
logs on. In order not to create large files when logging (which may create computer problems), make sure your
users do not remain logged on indefinitely when logging. They should occasionally exit and restart Bria.
You can delete log files from the specified folder as you would any other data file.
Sending Files to Customer Support
If requested by a customer support representative, you can:
• Open the logging folder and then open a log file using a text editor.
• Email the logs in the specified folder to customer support: Click Send log file. A dialog box appears
showing all the logs. Select files and click Open; the selected files are sent and the dialog box closes.