27 workgroup, 28 zero-touch device configuration, Workgroup zero-touch device configuration – CounterPath Bria 3.1 Configuration Guide - OEM Deployments User Manual

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Bria 3 Configuration Guide – OEM Deployments

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2.27 Workgroup

You can configure Bria to display information about users in a workgroup.

Workgroup functionality is implemented through support of dialog events (RFC 4235) and through subscription
to a “resource list server” (RLS) in accordance with RFC 4662. It uses full updates (not partial updates) for
dialog events. Your phone setup must support RFC 4235 and RFC 4662. Bria does not support resource list
subscriptions for the “presence” event package.

Each Bria user can be set up as a “person being monitored” and/or as a “person who is monitoring others”.

Each user must be configured separately for workgroups, so in order to provision workgroups, you must
provision individual data for each user. The other option is to let the users configure the workgroup themselves,
on the Accounts > Presence tab.

1.

Create workgroups and add “persons being monitored” to the desired workgroups.

2.

Determine the URL for each workgroup.

3.

Provision each user as follows:

If the user is a “person who is monitoring others”, in the proxies:proxyn domain/section for your SIP
account, set workgroup_subscription_AOR to the URL.

If the user is a “person being monitored”, set proxies:proxyn:allow_dialog_subscription to true.

If the user is playing both roles, complete both settings.

How It Works

When a user who is a “person who is monitoring others” chooses to view the workgroup, Bria immediately
registers attempts to subscribe to the workgroup. If the subscription succeeds, the Workgroup window appears
in Bria. The Workgroup window will show the following:

Indicator showing the status of phone features for endpoints in the resource list: outgoing call ringing,
incoming call ringing, on the phone, and so on.

Ability to pick up a call that is incoming to an endpoint.

Ability to join a call that is established at an endpoint.

2.28 Zero-Touch Device Configuration

These settings let you specify whether or not Bria will automatically detect the devices connected to the
computer. If device detection is enabled, you can optionally identify the device that you want Bria to chose, if
that device is present.

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