CounterPath Bria 4 Mac User Guide - Retail Deployments - Manual (Page 11)

Bria 4 for Mac User Guide – Retail Deployments
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2.3 Troubleshooting
Bria includes tools for helping you troubleshoot problems. From the menu, choose Help > Troubleshooting.
• Audio tab: While you are on a phone call, you can test the quality of the audio. Note that to perform a valid
test, you should be on an established call (not a call attempt).
• Video tab: You can verify that your camera is working.
• Devices tab: You can verify that your microphone and speakers are working and can set the volume to a
comfortable level without having to actually place a phone call.
• Diagnostics tab: If none of the other tabs help you solve your problem.
2.4 Checking for Bria Updates
To check for updates to Bria, from the menu bar, choose Help > Check for updates. The Auto Update window
appears.
• If a new version of the software is available, you can download it from this window.
• If no newer version is available, this window informs you that your version is up to date.