CounterPath Bria 3.5.1 for Windows User Guide - Retail Deployments - Manual (Page 29)

Bria 3 for Windows User Guide – Enterprise Deployments
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3.11 Viewing Your Workgroup
The workgroup gives you a detailed view of phone-related activity for a team.
The workgroup feature must be set up before it can be used; see “SIP Account Properties – Presence” on
page 60. Once this is done, choose View > Workgroup to view your workgroup.
The Workgroup window supports many of the same features as the contact list.
Click the name to display
the contact flyout
A name may be grayed out. Typically, this means that the person is not
letting you watch them, perhaps because they are your supervisor.
Click to call this
person