CounterPath Bria 3.1 for Windows User Guide - Enterprise Deployments - Manual (Page 30)

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3.11 Viewing Your Workgroup
The workgroup feature must be configured by a system administrator.
The workgroup gives you a detailed view of phone-related activity for a team. You cannot remove yourself from
the workgroup or add anyone to the workgroup without the assistance of the system administrator.
To view your workgroup, click View > Workgroup.
Click to call this
person
Right-click the name to
display this menu
Click to join this
established call
Click to pick up this call
that is coming into Al
Michael’s line. An outgoing
call panel will open on your
softphone