CounterPath Bria 3.2 for Mac User Guide - Enterprise Deployments - Manual (Page 3)

i
Contents
Introduction...................................................................................................................................1
Installation and Setup....................................................................................................................3
Getting Ready .........................................................................................................................3
Starting Bria ............................................................................................................................4
Configuring Bria .....................................................................................................................5
Setting up a Contact List.........................................................................................................6
Troubleshooting ......................................................................................................................7
Checking for Bria Updates .....................................................................................................7
Making Phone Calls......................................................................................................................9
The Onscreen Softphone.........................................................................................................9
Placing a Call ..........................................................................................................................11
Handling Incoming Calls ........................................................................................................15
Handling an Established Call..................................................................................................16
Transfering a Call ...................................................................................................................17
Handling Video Calls.............................................................................................................19
Conference Calls.....................................................................................................................21
Voicemail................................................................................................................................24
Forwarding Calls.....................................................................................................................24
Working in Deskphone Mode.................................................................................................25
Other Bria Features .......................................................................................................................27
Instant Messaging ...................................................................................................................27
Sending a Broadcast IM..........................................................................................................28
Group Chat (Conference IM)..................................................................................................29
Chat Rooms.............................................................................................................................31
Viewing the Message Archive ................................................................................................32
Sending and Receiving Files...................................................................................................33
The Contacts Tab ..........................................................................................................................35
Populating the Contact List.....................................................................................................36
Managing Contacts and Groups..............................................................................................40
Using Contacts ........................................................................................................................44
Sharing Online Status .............................................................................................................45
Privacy ....................................................................................................................................49
Using Other Resources .................................................................................................................51
The History Tab ......................................................................................................................51
The Favorites Tab ...................................................................................................................52
The Directory Tab...................................................................................................................53
Configuring Bria ...........................................................................................................................55
Configuring Accounts: the Accounts Tab ..............................................................................55
General Preferences ................................................................................................................60
A Troubleshooting ........................................................................................................................69
B Contact List Headings ...............................................................................................................74
C Glossary.....................................................................................................................................75