CounterPath Bria iPad Edition 2.4 User Guide - Manual (Page 69)

Bria iPad Edition User Guide
65
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings again.
Tap OK
The e-mail opens in the e-
mail service that you have
configured on your iPad.
Tap Yes
Tap
The log file is sent to
customer support.
Enter a description of the
problem. See below for details.
Then tap Send