CounterPath Bria iPad Edition 1.0 User Guide - Manual (Page 41)

37
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and click Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings again.
Tap OK
The e-mail opens in the e-
mail service that you have
configured on your iPad.
Tap Yes
Tap
The log file is sent to
CounterPath
A new e-mail opens
Enter a description of the
problem. See below for details.
Then tap Send