A troubleshooting – CounterPath Bria Android Edition 3.0 User Guide User Manual
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Bria Android Edition User Guide
65
A Troubleshooting
More Information
•
You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/bria-
android-android-tablet-edition.
•
You can send us comments from http://support.counterpath.com.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1.
Go to Settings > Advanced Settings and scroll down to the bottom.
2.
Turn on Verbose Logging.
3.
Reproduce the problem.
4.
When done, go to Settings > Advanced Settings and tap Send Log. Once the file has been sent, you will see
a Sending Log Success notification; this notification includes a reference number.
5.
Send an email to [email protected] with the details of your issue and the reference number.
6.
If sending the file fails, check your Wi-Fi and/or mobile data connectivity.