A troubleshooting – CounterPath Bria Android Edition 1.2 User Guide User Manual
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CounterPath Corporation
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A Troubleshooting
More Information
•
You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546.
•
You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1.
Go to More > Settings > Logging Preferences and turn on Verbose Logging.
2.
Reproduce the problem.
3.
When done, go to More > Settings > Logging Preferences and tap Send Log. Once the file has been sent,
you will see a Sending Log Success notification; this notification includes a reference number.
4.
Send an email to [email protected] with the details of your issue and the reference number.
If sending the file fails, check your Wi-Fi and/or mobile data connectivity.