CounterPath Bria Android Edition 2.1 User Guide - Manual (Page 9)

Bria Android Edition User Guide
5
Troubleshooting Registration
If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP
address). If they do not want you to use STUN, go to Settings > Advanced Settings > Network Traversal
Strategy and choose the Server Managed profile. For complete settings information, see page 40.
Troubleshooting Audio on a Phone Call
1. Go to Settings > Accounts, then tap the account. On the Accounts screen, tap the Account Advanced field
and change the Global IP setting (page 42). If this doesn’t help, go back to original setting.
2. If you still have a problem and you are using the Server Managed profile, speak to your VoIP service
provider.
If you are using another profile, go to Settings > Advanced Settings > Network Traversal Strategy and take
the appropriate action:
• If you are using the Default Configuration, switch to the Application Managed profile (to turn on ICE).
• If this does not solve the problem, contact your VoIP service provider to find out how they support ICE.
For complete settings information, see page 40.
Account Status
Status Meaning
The account is in the process of registering.
The account is enabled and registered for incoming and outgoing calls.
The account is enabled only for outgoing calls. (Accounts > Account Advanced >
Incoming Calls is turned off.)
The account is disabled. You can enable it; it will then automatically register.
The account is enabled but registration failed. Check that you entered your account
credentials correctly.