CounterPath Bria iPhone Edition 3.0 User Guide - Manual (Page 69)

Bria iPhone Edition User Guide
65
A Troubleshooting
Using Bria Diagnostics
If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.
1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.
2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt
appears.
3. The description of the problem could include the following:
• What you were doing when the problem occurred.
• Your Apple device and model.
• Any recent changes you have made to your setup of Bria.
• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.
• Whether you normally have mobile data (3G/4G/LTE) enabled on your device and in Bria.
4. When done, turn off Verbose Logging. Tap Apply Changes.
More Information
You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/bria-iphone-
ipad-edition.
The log file is sent to
customer support.
Tap OK
Tap Yes