Environmental Express HotBlock CAL 3300 - Manual (Page 4)

HotBlock ™ LIMITED WARRANTY
T he Environmental Express HotBlock is warranted against defects in materials and workmanship when used in
accordance with applicable instructions, for a period of one year from the date of shipment. This warranty
extends to parts, labor, and any approved transportation charges. This warranty applies only to damage or failure
caused by normal laboratory use. The warranty is limited to product repair. If Environmental Express is unable to
repair the HotBlock, the customer may, at his or her option, receive a replacement unit or a full refund. Operating the
HotBlock at temperatures higher than 150°C will void the warranty.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability,
fitness for a particular use or any other matter. Environmental Express is not liable for any consequential or compensatory
damages arising from use of, or in conjunction with this product. The maximum liability shall be the invoice price of this
product.
REPAIR POLICY — Under Warranty Repair:
If the HotBlock should fail to operate within the warranty period (one year from date of shipment) Environmental
Express will repair it and ship it back to the customer at our expense. The remainder of the warranty period will be
honored from the original ship date. Environmental Express will bear the cost of ground transportation both to and
from the customer’s location, and bear the cost of any parts, labor and cleanup required. However, if it is determined
that the damage to the HotBlock was caused by negligence or improper use, this warranty will not apply. The
warranty is also void if the system is used beyond its intended purpose or in the event of any unauthorized repair. In
such cases, reasonable and customary repair charges will apply. Repair charges will be quoted prior to work being
done.
REPAIR POLICY — Out of Warranty Repair:
I f the HotBlock fails after the warranty period has lapsed, the repair procedure is as follows:
First, notify an Environmental Express Technical Service Representative of product’s failure and place an order for
repair. Whenever possible, our customer service technician will walk you through possible troubleshooting scenarios
which may enable you to repair your block on site. (See the troubleshooting section of this manual, pages 12-14).
If on site repair is not possible, the customer may return the non-working unit to Environmental Express using
appropriate shipping containers and insurance. Repair charges will be assessed and estimated prior to work being
done. Repair charges will include all freight costs as well as reasonable and customary charges for parts and labor.
Loaner HotBlocks MAY be available during the repair period. There are only a limited number of these units.
A reasonable charge for “cleanup” will be charged if a loaner is issued. The customer will be responsible for all
shipping charges associated with a loaner unit.
E N V I R O N M E N T A L E X P R E S S
490 Wando Park Blvd., Mt. Pleasant, SC 29464
800.343.5319 or 843.881.6560 n www.environmentalexpress.com
Environmental Express • 3 Call 1.800.343.5319