Sunnex HM2017-44 - Manual (Page 8)

Sunnex HM Light Service & Installation Manual 8
packaging of any Product shipped to Sunnex.
(c) Within ten (10) days of receipt of the RMA number, Customer must ship the Product to Sunnex at
Customer’s expense (insuring the Product is recommended) in either its original packaging or
packaging affording an equal degree of protection, to Sunnex Inc. 3 Huron Drive, Natick MA 01760,
with a statement describing the problem in reasonable specificity. Proof of purchase must be
included to obtain warranty service. Sunnex will not be held responsible for shipping damages that
occur in transit. Any damage to the Product during shipping will not be covered under this Limited
Warranty and shall be subject to a service charge.
(d) Subject to the limitations specified herein, upon receipt, Sunnex will inspect the shipped Product
and, at its sole discretion, repair or replace the Product with the same or a like product to the extent it
does not conform to this Limited Warranty. In the event Sunnex, at its sole discretion, opts to replace
the Product, should said product be discontinued or no longer be offered for sale by Sunnex, a like
product in design and functionality will be provided to Customer.
(e) Sunnex will ship the repaired Product or a replacement to Customer within ten (10) business days
after receipt from the date that Sunnex receives the Product. Standard shipments to the Customer will
be paid by Sunnex. Sunnex assumes no responsibility for shipment delays by the carrier.
(f) If Customer requires warranty service to be provided in less than ten (10) business days, but not
less than three (3) business days, Sunnex will charge Customer an additional One Hundred Dollars
($100.00) express handling charge per request for each Product.
3.4 Customer Responsibilities.
(a) To validated warranty customer is required to fill out online or provided warranty card.
(b) Customer is required to follow the user manual associated with the Product for proper
operation.
(c) Customer is required to perform periodic preventive maintenance as called for in the user
manual associated with the Product.
(d) Any modifications or repairs made to the Product without prior written authorization from
Sunnex will render this Limited Warranty null and void. Instances whereby this is determined to
be the case by Sunnex technical staff will be subject to an initial service charge of $75.00 ($25.00
evaluation charge and $50.00 minimum labor cost).
3.5 Miscellaneous.
In the event that any provision of this Limited Warranty should be or becomes invalid and/or
unenforceable during the warranty period, the remaining provisions shall continue in full force and
effect.
The provisions of this Limited Warranty shall be governed by the laws of the Commonwealth of
Massachusetts without regard to its conflict of laws principles. This Limited Warranty shall not be
modified except by an agreement signed by both parties specifically referencing this Limited
Warranty.
This Limited Warranty represents the entire agreement between Sunnex and Customer with
respect to the subject matter herein and supersedes all prior or contemporaneous oral or written
communications, representations, understandings or agreements relating to this subject.
For service assistance or resolution of a service problem, or for Product or warranty information,
write to Sunnex Inc. 3 Huron Drive, Natick MA 01760, or visit
www.sunnex.com .
3.6 Optional Extended Limited Warranty Plan.
The purchase of the Optional Extended Limited Warranty extends the duration of this Limited
Warranty from a period of three (3) years to a period of five (5) years from the date of shipment to
Customer. The Optional Limited Warranty may be purchased at the time of the original purchase
of the Product or the Extended Limited Warranty to become effective and apply to the Product.
Customer must pay the appropriate Extended Limited Warranty fee and upon initial purchase,
register each Product with Sunnex within thirty (30) days from the date of shipment to Customer
by Sunnex, or a Sunnex authorized dealer or reseller.