Billy Goat AE400H - Manual (Page 14)

Part No 360251 Form No F050107A 14
AE Owner’s Manual
Troubleshooting
When servicing the engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by
the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page pg. 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To contact:
American Honda: 800-426-7701
Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible C ause Solution
Engine will not start. Stop switch off (H onda only). T hrottle in off
position. Engine not in full choke position. O ut
of gasoline. Bad or old gasoline. Spark plug
wire disconnected. D irty air cleaner. Engine oil
level too low (H onda only). C heck stop switches, throttle, choke
position and gasoline. C onnect spark
plug wire. C lean or replace air cleaner.
O r contact a qualified service person.
C heck and fill engine oil.
Abnorm al vibration. D am aged or m issing tines. Loose handle
bolts. Loose engine bolts. Stop work im m ediately. R eplace any
dam aged or m issing tines. T ighten all
loose bolts and nuts.
Engine is m aking loud
noise or squealing G ear reduction oil level is low C heck and add oil according to engine
owner's m anual
Engine stalls or labors
when aerating W orking on too steep of a slope. N ot enough
oil in the engine. W ork at 45 degrees to the slope m oving
up and down instead of of across. C heck
and add engine oil.
Engine is locked, will not
pull over. D ebris locked against reel, or drive pulleys.
Engine problem . Pull spark plug wire and rem ove debris.
C ontract an engine servicing dealer for
engine problem s.
U nit does not m ove when
clutch is engaged. Belt drive out of adjustm ent. W orn drive belt.
Loose or dam aged chain or sprockets. Loose
or dam aged pulleys. D am aged or broken
clutch cable. See m aintenance on pg. 12 of this
m anual. C ontact a qualified servicing
dealer.