Western Digital WD Arkeia RAx300T Installation and Configuration Guide - Manual (Page 7)

WD Arkeia Physical Appliance Installation and Configuration Guide
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1. DOCUMENTATION AND SUPPORT
1.1. WD Arkeia Documentation
WD prepares, and regularly updates, our on-line wiki-based documentation
found at
www.wd.com/wdarkeia/doc.
This site provides an administrator’s guide
along with short video tutorials. This documentation is relevant to all deployment
modes of WD Arkeia: Appliances, Virtual Appliance and Software.
For issues specific to the WD Arkeia appliances, more detailed documentation
is found at
www.wd.com/wdarkeia/appliances-doc .
1.2. WD Arkeia Knowledge Base
WD’s Knowledge Base (
www.wd.com/wdarkeia/kbase ) contains common
solutions such as client connection or configuration option. Search the
Knowledge Base for content provided by both WD support engineers and savvy
customers. Over 70% of all technical support inquiries can be resolved with
information already published to the Arkeia Knowledge Base.
1.3. Contacting WD Arkeia Technical Support
If the documentation and the knowledge base don’t answer your question,
please use our Technical Support Ticket System. If you already have
a username/password, log in at
www.wd.com/wdarkeia/support .
If you have not already received or have misplaced your credentials, you may
log a case at
www.wd.com/wdarkeia/logcase . We'll respond and provide the
credentials that you will need to access the Ticket System to learn the
responses from our technical support engineers. The Technical Support
Ticket System is only available to customers with active support contracts and
to evaluators during their evaluation period. Evaluators must contact Sales to
gain initial access to Ticket System.
The first steps in any support case are for us to learn the details of your
environment and of the issues you’ve encountered. Typically, this requires
information (e.g. listings of systems files) that is more easily communicated
using the Technical Support Ticket System than using a telephone.
1.5. WD Arkeia User Forum
WD Arkeia user forum is a place where you and other users can talk to one
another about the products and services. You can ask questions, post
information, opinions, and tips, and swap ideas with other users on WD Arkeia
user forum found at
http://community.wd.com/t5/Arkeia-Products/ct-p/arkeia_cat .