Warranty information (australia/new zealand), Obtaining service – Western Digital My Book Thunderbolt Duo User Manual User Manual
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MY BOOK THUNDERBOLT DUO
USER MANUAL
COMPLIANCE AND WARRANTY INFORMATION
– 31
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This
warranty identifies WD's preferred approach to resolving warranty claims which is likely
to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those
contained in the Sale of Goods Act, are made with respect to the Product. If you
purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable quality
and the failure does not amount to a major failure. What constitutes a major failure is set
out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at
. If the answer is
not available or, if you prefer, please contact WD at the applicable telephone number
shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from whom you
originally purchased the Product, please visit our product support Web site at
for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If following receipt
of a qualifying claim under this warranty, WD or the dealer from whom you originally
purchased the Product determines that your claim is valid, WD or such dealer shall, at its
discretion, either repair or replace the Product with an equivalent or better Product or
refund the cost of the Product to you. You are responsible for any expenses associated
with a claim under this warranty. The benefits provided to you under this warranty are in
addition to other rights and remedies available to you under the Australian Competition
and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your
WD product. To conclusively establish the period of warranty, check the warranty
expiration (serial number required) via
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
E-mail: [email protected]