Western Digital My Passport Edge User Manual - Manual (Page 60)

MY PASSPORT EDGE
USER MANUAL
TROUBLESHOOTING – 55
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at
support.wdc.com and search our knowledge base for
more help.
Installing, Partitioning, and Formatting the Drive
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from http://support.wdc.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
• Answer ID 291 at http://support.wdc.com
• Article IDs 314463 and # 184006 at support.microsoft.com
• The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why does the drive not power up?
A: A special cable might be needed for computers with limited bus power. For more
information in the U.S., visit our website at
store.westerndigital.com . Outside the
U.S., contact WD Technical Support in your region.
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
Q: Why won't my computer boot when I connect my USB drive to the computer before
booting?
A: Depending on your system configuration, your computer might try to boot from your
WD portable USB drive. Refer to your system’s motherboard BIOS setting
documentation to disable this feature or visit
support.wdc.com and see Knowledge
Base answer ID 1201. For more information about booting from external drives, refer
to your system documentation or contact your system manufacturer.
How to Answer ID
„ Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OS X 3865
„ Reformat from Mac GPT to Windows XP NTFS 3645
„ Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647
„ Obtain and reinstall the original software included with this product 1425
„ Format a WD hard drive in FAT32* (for use in both Windows and MAC OS X) 291
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