Western Digital WD Dual-Option USB External Drive User Manual - Manual (Page 25)

WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
TROUBLESHOOTING – 21
Frequently Asked Questions—Installation
Q: Why does the drive not power up?
A: After connecting the power cord, be sure to press the Power button. The area surrounding
the button illuminates blue, and you may hear the drive spin and power up.
Q: Why is the drive not recognized under “My Computer” or on the computer desktop.
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before
connecting the WD external USB 2.0 hard drive. The drive is not recognized correctly
unless USB 2.0 root hub and host controller drivers are installed. Contact the adapter
card manufacturer for installation procedures.
Q: How do I partition and reformat the drive?
A: FAT32 partitions created by the utilities included in Windows 2000/XP have a maximum
partition size of 32 GB. To create partitions larger than 32 GB, you must reformat the
drive using NTFS. See “Formatting the Drive” on page 10.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of
the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note: If an additional external hard drive is connected to the WD drive, USB bandwidth
is shared and may affect performance.
Q: I accidentally uninstalled WD Button Manager. How do I reinstall it?
A: Go to Start > Run. Type wdbtnmgr in the Open field and click OK to load WD Button
Manager.