Technical support – Western Digital WD Passport (Silver) Quick Install Guide User Manual

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TECHNICAL SUPPORT

If you need additional information or help during
installation or normal use of this product, visit the
WD Technical Support Web site at support.wdc.com.

For Windows 98SE, you must install the USB Mass
Storage driver on your system before connecting the
external drive. For proper download and driver
installation instructions, visit support.wdc.com, click
Knowledge Base, and search for answer ID 1286.

Your WD drive is preformatted as a single FAT32
partition for compatibility with all Windows operating
systems. The FAT32 file system has a maximum file
transfer of 4 GB. For more information about file
formats and overcoming file size limitations, refer to
your operating system manual or visit support.wdc.com,
click Knowledge Base, and search for answer ID 1287.

Depending on your system configuration, your
computer may attempt to boot from your WD portable
USB drive. Refer to your system’s motherboard BIOS
setting documentation to disable this feature or visit
support.wdc.com, click Knowledge Base, and search for
answer ID 1201. For more information about booting
from external drives, refer to your system documentation
or contact your system manufacturer.

Regulatory Compliance

This device has been tested and found to comply
with the limits of a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation.
This unit generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio or television
reception. However, there is no guarantee that
interference will not occur in a particular
installation. Any changes or modifications not
expressly approved by WD could void the user's
authority to operate this equipment.

Warranty Information

This product contains no user-serviceable parts.
Refer servicing only to WD authorized personnel or
a WD-approved service center.

Obtaining Service

WD values your business and always attempts to
provide you the very best of service. If this Product
requires maintenance, either contact the dealer
from whom you originally purchased the Product
or visit our product support Web site at
support.wdc.com for information on how to obtain
service or a Return Material Authorization (RMA).
If it is determined that the Product may be
defective, you will be given an RMA number and
instructions for Product return. An unauthorized

return (i.e., one for which an RMA number has not
been issued) will be returned to you at your
expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured,
to the address provided on your return paperwork.
Your original box and packaging materials should
be kept for storing or shipping your WD product.
To conclusively establish the period of warranty,
check the warranty expiration (serial number
required) via support.wdc.com. WD shall have no
liability for lost data, regardless of the cause,
recovery of lost data, or data contained in any
Product placed in its possession.

Limited Warranty

WD warrants that the Product, in the course of its
normal use, will be free from defects in material and
workmanship for a period of one (1) year, unless
otherwise required by law, and will conform to
WD’s specification therefor. This limited warranty
period shall commence on the purchase date
appearing on your purchase receipt. WD shall have
no liability for any Product returned if WD
determines that the Product was stolen from WD
or that the asserted defect a) is not present, b)
cannot reasonably be rectified because of damage
occurring before WD receives the Product, or c) is
attributable to misuse, improper installation,
alteration (including removing or obliterating labels
and opening or removing external enclosures,
unless authorized to do so by WD or an authorized
service center), accident or mishandling while in
the possession of someone other than WD. Subject
to the limitations specified above, your sole and

exclusive warranty shall be, during the period of
warranty specified above and at WD’s option, the
repair or replacement of the Product. The foregoing
warranty of WD shall extend to repaired or
replaced Products for the balance of the applicable
period of the original warranty or ninety (90) days
from the date of shipment of a repaired or replaced
Product, whichever is longer.

The foregoing limited warranty is WD’s sole
warranty and is applicable only to products sold as
new. The remedies provided herein are in lieu of a)
any and all other remedies and warranties, whether
expressed, implied or statutory, including but not
limited to, any implied warranty of merchantability
or fitness for a particular purpose, and b) any and
all obligations and liabilities of WD for damages
including, but not limited to accidental,
consequential, or special damages, or any financial
loss, lost profits or expenses, or lost data arising out
of or in connection with the purchase, use, or
performance of the Product, even if WD has been
advised of the possibility of such damages. In the
United States, some states do not allow exclusion or
limitations of incidental or consequential damages,
so the limitations above may not apply to you. This
warranty gives you specific legal rights, and you
may also have other rights which vary from state to
state.

Western Digital
20511 Lake Forest Drive
Lake Forest, CA 92630
U.S.A.

For service and literature:

support.wdc.com
www.westerndigital.com

800.ASK.4WDC

North America

949.672.7199

Spanish

+800.6008.6008

Asia Pacific

+31.20.4467651

Europe/Middle East/Africa

Western Digital is a registered trademark; and WD, the WD logo,
WD Passport, and WD Sync are trademarks of Western Digital
Technologies, Inc. Other marks may be mentioned herein that
belong to other companies.

© 2006 Western Digital Technologies, Inc.
All rights reserved.

2079-001052-A03 May 2006

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