Brother HL 5370DW - Manual (Page 127)

Troubleshooting
117
7
No Paper
No Paper for Manual
Feed
No Paper MP or Size
Mismatch
No Paper in Tray 1 or
Size Mismatch
No Paper in Tray 2 or
Size Mismatch
No Paper in Tray 3 or
Size Mismatch
„ The paper tray may be out of paper or not properly installed. If it is empty, put a new stack
of paper in the paper tray and then press Go. If the problem is still unsolved, the paper
pick-up roller may be stained. Clean the paper pick-up roller. See Cleaning the paper
pick-up roller on page 111.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten
it before printing. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Make sure you use paper that meets Brother’s recommended paper specifications. See
About paper on page 6.
„ Load the same size paper that you selected in the current driver setting.
Print Overrun „ Press Go to print the remaining data in the printer memory. Cancel the print job if you
want to delete the remaining data in the printer memory. See Control panel buttons on
page 84.
„ If this does not clear the error, reduce the complexity of your document or cut the print
resolution.
„ Add more memory. See Installing extra memory on page 91.
„ Change the following settings in the supplied Windows ® driver and try again. The best
combination of these settings will vary depending on your document:
„ Graphics mode
„ TrueType mode
„ Use Printer TrueType
®
Fonts
1 Choose the Advanced tab, click the Print Quality icon, and then choose Manual in Print Settings and
click the Setting... button.
Service call error „ Check the LED indication to identify the error. See Service call indications on page 82.
Storage Full The RAMDISK size is set to 0 MB. Increase the RAMDISK size. Or there is no space to store
jobs. Delete unnecessary macros or fonts.
Replace PF KitMP Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for the MP tray.
Replace PF Kit1 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for Tray 1.
Replace PF Kit2 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for Tray 2.
Replace PF Kit3 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for Tray 3.
Replace Fuser Unit Call your dealer or Brother Customer Service for a replacement fuser unit.
Replace Laser Unit Call your dealer or Brother Customer Service for a replacement laser unit.
Replace Toner „ See Replacing the toner cartridge on page 95.
Toner Low „ Buy a new toner cartridge and have it ready for when the Replace Toner status is
indicated.
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