Afinia H479 3D - Manual (Page 37)

Afinia H-Series 3D Printer User’s Manual
37
Troubleshooting
Problem or Error message Solution
No power Verify power cord is securely plugged in
Extruder or platform fails to
reach operating temperature
Verify printer has initialized. If not, initialize the printer
(see page 11)
Heater is damaged. Contact Technical Support (page 38)
Material not extruding
Material is stuck in the extruder; remove the material (see
page 31)
The nozzle is clogged and needs to be cleaned (see page
32) or changed (see page 33)
Cannot communicate with
printer
Printer not initialized; use Initialize button on front or
Initialize function in software
Make sure the USB cable is connected to the printer, and to
the PC
Unplug the USB cable, then plug in again
Reset the printer—power off then power on
Restart the PC
Others Contact Technical Support (see page 38)
Solution for "Winusb.dll not found" problem (Windows)
If you encounter a “Winusb.dll not found” error message, please
follow the steps below:
Option 1: Uninstall Older Driver and Auto-Install New Driver
1. Open the Windows control panel, go to the System Properties
dialog box and select the Hardware tab.
2. Click the Device Manager button, and the following dialog box
will popup. Find the 3DPrinter@FreeMC in the USB
section.
3. Click the right mouse button and select the Uninstall option.
The confirm dialog box will appear. Click OK.
4. Install the latest Afinia H-Series 3D software.
5. Unplug the USB cable, then plug it back in.
Windows will find a new device. Manually
select the driver folder (the default location is
C:\Program Files\Afinia\Afinia 3D Printer\
Drivers).