Brother Copier/Printer MFC-895DW - Manual (Page 117)

Troubleshooting
105
B
If you are having difficulty with your machine
B
Important
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing difficulties
Difficulties Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
See Error and maintenance messages uu page 83.
Check that the machine is online:
(Windows
® 7 and Windows Server ® 2008 R2)
Click the (Start) button and then Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure that Use Printer Offline is unchecked.
(Windows Vista
®
and Windows Server
®
2008)
Click the (Start) button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that
Use Printer Offline is unchecked.
(Windows
® XP and Windows Server ® 2003)
Click the Start button and choose Printers and Faxes. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
The machine is not printing or has
stopped printing. Press Stop/Exit.
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
See Unscannable and unprintable areas uu page 16.
The machine prints unexpectedly
or it prints garbage. Press Stop/Exit to cancel print jobs.
Check the settings in your application to make sure that it is set up to work with
your machine.