E-flite Pulse XT 25e ARF - Manual (Page 35)

Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at
our facility. A Service Repair Request is available at www.horizonhobby.com
on the “Support” tab. If you do not have internet access, please include a letter
with your complete name, street address, email address and phone number
where you can be reached during business days, your RMA number, a list of
the included items, method of payment for any non-warranty expenses and a
brief summary of the problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed
and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting the
item for repair you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed for return freight. Please advise
us of your preferred method of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American Express, and Discover
cards. If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed after 90
days will be considered abandoned and will be disposed of accordingly.
Please note: non-warranty repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at [email protected]
with any questions or concerns regarding this product or warranty.
United Kingdom
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 1279 641 097 or [email protected] with any
questions or concerns regarding this product or warranty.
Germany
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call +49 4121 46199 66 or [email protected] with any
questions or concerns regarding this product or warranty.
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