Service – K-array KAN200 User Manual
Page 12
KAN200
REV. B
12
11. SERVICE
To obtain service:
1) Contact the official K-array distributor in your country. Your local distributor will direct you to
the appropriate service center.
2) If you are calling for service, please have the serial number(s) of the unit(s) available for
reference. Ask for Customer Service, and be prepared to describe the problem clearly and
completely.
3) If the problem cannot be resolved over the phone, you may be required to send the unit in for
service. In this case, you will be provided with an RA (Return Authorization) number which should
be included on all shipping documents and correspondence regarding the repair. The purchaser
is responsible for all shipping charges.
Any attempt to modify or replace components of the device will automatically terminate your
warranty. Service must be performed by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals, or cleaning
solutions containing alcohol, ammonia, or abrasives. Do not use any sprays near the product or
allow liquids to spill into any openings.