Softkey buttons, Using keypad shortcuts, Using your spa ip phone – Cisco SPA525G User Manual

Page 2: Placing or answering calls, Putting a call on hold, Ending a call, Transferring calls, Redialing, Adjusting call volume and muting, Setting do not disturb

Advertising

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706
USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other
countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)

Printed in the USA on recycled paper containing 10% postconsumer waste.

78-18837-02

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone
system setup. Press the right navigation button or the More softkey button to
view additional softkey buttons. Following is a partial listing of softkey buttons
that may be available on your phone, depending on your phone system.

Button

Function

BXfer

Performs a blind call transfer (transferring a call without
speaking to the party to whom you are transferring the call.)

Call Rtn

Returns the last missed call by dialing the number that called
you.

CFwdAll

Forwards all calls to a specified number.

Change

Opens a menu so that you can change the properties for an
item (for example, change a ring tone).

Clear

Deletes an entire text/number field.

Clr DND

Clears Do Not Disturb.

Conf

/Confrn

Initiates a conference call.

confLx

Conferences active lines on the phone together.

DelChar

Deletes the last number or letter.

Delete

Deletes an entire item (for example, a number from the Call
History list).

Dial

Dials a number.

Directory/dir

Provides access to your personal and corporate phone
directory.

DND/DnD

Do Not Disturb; prevents incoming calls from ringing your
phone.

Edit

Opens an item so that you can edit numbers or letters, or
enable or disable a feature.

EditDial

Edits a number before dialing.

Forward/cfwd

Forwards calls coming to your phone.

GrPickup/
GPickUp

Allows you to answer a call ringing on an extension by
discovering the number of the ringing extension.

Hold

Places a call on hold.

Accesses additional softkeys.

Option

Enters a sub-menu and when pressed multiple times, shows
all of the choices in that sub-menu.

Park

Puts a call on hold a call at a designated “park” number. The
call is active until you unpark it, or the caller disconnects.

Must be configured by your Phone Administrator.

Paste

Using the navigation button, highlight an item and press
Paste to place the item you copied.

Pickup/PickUp

Allows you to answer a call ringing on another extension by
entering the extension number.

Play

Plays an item (for example, a ring tone).

Redial

Displays a list of recently dialed numbers.

Resume

Resumes a call that is on hold.

Save

Saves your changes.

Scan

Scans for wireless networks or Bluetooth devices.

Select

Selects the highlighted item on the LCD screen.

Transfer/Trnsfer Performs a call transfer.

Unpark

Disconnects a parked call.

View

Displays more information about a selected item.

xferLx

Transfers an active line on the phone to a called number.

Button

Function

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For
example, to reach the Call History menu, press the Setup button and enter 2.
Menus and options may vary depending on the phone system.

Using Your SPA IP Phone

Placing or Answering Calls

To place or answer a call, do one of the following tasks:

• Pick up the receiver.

• Press the Speaker button.

• Press the Headset button.

• Press a line button.

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps indicates the call
is on hold.

To resume the call, press the Resume soft key or the flashing red line button for
the call. If you have multiple calls, all calls are put on hold except the active call.

Ending a Call

• If you are using the handset, hang up.

• If you are using the speakerphone, press the Speaker button.

• If you are using the headset, press the Headset button.

• Press the End Call soft key, if available on your phone.

Transferring Calls

TEP

During an active call, or a call on hold, press Transfer/Trnsfer.

TEP

Either enter the number to which you want to transfer the call or use the
directory to choose a number.

TEP

Press Dial (on some phone systems). The call is placed on hold and a
new line is opened to dial the number.

TEP

To transfer the call without waiting for the other person to answer,
press Transfer/Trnsfer after the call begins to ring and hang up. If you
hang up before the second call rings, the transfer fails and the first call
is disconnected. If you misdial, press the line button again to receive a
dial tone.

TEP

To transfer after speaking privately to the other person, press Transfer/
Trnsfer at any time during the conversation.

Redialing

Depending on your phone model and phone system setup, use one of the following

methods:

• Press Redial to dial that last number that you called.

• To redial a recently-called number, press Redial, select the number from the

list, and then press Dial. (Available on some phone systems.)

• Press the Setup button and then select Call History. You can then select any

list, such as Missed Calls or Received Calls, and you can press Dial to call
any number on the list.

Adjusting Call Volume and Muting

To adjust the volume while you are on a call, press + on the Volume button to
increase the volume, or press - to decrease the volume. Press Save.

Pressing the Volume button while not on a call adjusts the volume of the phone’s
ringer.

To mute the phone microphone, speaker, or headset microphone, press the
Mute button on the phone. The button lights red. Press the Mute button again to
unmute.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your
phone. If you have voice mail configured, incoming callers immediately reach
voice mail. If voice mail is not configured, callers hear a busy signal or message.

To set Do Not Disturb, press the DND/DnD softkey on your phone. Depending
on your phone system, either press the Clr DND softkey or the DnD softkey to
turn Do Not Disturb off.

Accessing Voicemail

To access voicemail, press the Messages button on your phone. Your system
administrator should configure your phone with the correct voicemail number
so that pressing the Messages button automatically dials your voicemail
system.

Where to Go From Here

Resource

Location

Cisco Small Business Support
Community

www.cisco.com/go/smallbizsupport

Cisco Small Business Support and
Resources

www.cisco.com/go/smallbizhelp

Phone Support Contacts

www.cisco.com/en/US/support/
tsd_cisco_small_business
_support_center_contacts.html

Cisco Small Business Firmware
Downloads

www.cisco.com/go/smallbizfirmware

Select a link to download firmware for
Cisco Small Business Products. No login is
required.