Cisco Cisco Small Business Pro IP Phones SPA 525G User Manual
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Table of contents
Document Outline
- FCC and IC Statement
- Overview of the Cisco SPA 525G IP Phone
- Understanding Your Phone’s Lines and Buttons
- Using the Keypad and Buttons with Menus
- Entering Numbers and Text in Fields
- Using Phone Hardware and Accessories
- Using the Speakerphone
- Using Wired and Wireless Headsets
- STEP 1 Press the Setup button.
- STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen.
- STEP 2 Press Scan to scan for your headset.
- STEP 3 In the list of found devices, select your headset and press the Select button to edit the profile.
- STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset.
- STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On.
- STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.
- Installing Your Phone
- Before You Begin
- Connecting the Handset
- (Optional) Attaching the Desk Stand
- (Optional) Mounting the Phone to the Wall
- Connecting Your Phone’s Power
- Connecting Your Phone to the Computer Network
- Connecting Your Phone to the Wired Network
- STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 22.
- STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar.
- STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection.
- STEP 2 Press the Setup button on your phone.
- STEP 3 Scroll to Network Configuration and press Select.
- STEP 4 In the Wi-Fi field, press the Left or Right Arrow key to turn Wi-Fi On. Press the Save softkey.
- STEP 5 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options:
- STEP 1 In the Wireless Configuration window, select Wi-Fi Protected Setup.
- STEP 2 Choose one of the following options:
- Push Button Configuration:
- a. Press the WPS button on your router.
- a. After selecting PIN Configuration on your phone, note the PIN displayed.
- b. Connect to your router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser address bar.
- c. If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password.)
- d. View the Wireless tab or window. Locate the Wireless Protected Setup configuration menu.
- e. Enter the PIN into the field that allows you to setup wireless devices using a PIN.
- f. Save your changes.
- g. On the Cisco SPA 525G, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
- Manually Adding a Wireless Profile on the Cisco SPA 525G
- STEP 2 Choose one of the following options:
- STEP 1 In the Network Configuration screen, ensure Wi-Fi is enabled.
- STEP 1 In the Wireless Profile screen, press Scan.
- STEP 1 From the Wireless Profile screen, press Option and select Add New to manually add the network.
- STEP 1 Connect a USB storage device to your PC.
- STEP 2 Create a directory named “ca” on the USB device and copy the certificate files into that directory.
- STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G.
- STEP 4 After creating a wireless profile, in the Profile screen, press the Right Arrow key under Security Mode to set the security options (WPA Enterprise or WPA2 Enterprise).
- STEP 5 Scroll to Root Certificate and press the Right Arrow key. All files in the “ca” folder are displayed.
- STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey.
- STEP 7 Press Save to save the profile.
- Verifying Phone Startup
- Upgrading Your Phone’s Firmware
- Placing or Answering a Call
- Adjusting Call Volume and Muting
- Putting a Call on Hold
- Resuming a Call
- Ending a Call
- Transferring Calls
- Redialing
- Viewing and Returning Missed Calls
- Turning the Missed Calls Shortcut On and Off
- Forwarding Calls
- STEP 1 Press the Setup button.
- STEP 1 In the Call Preferences screen, scroll to Forward All Number.
- STEP 1 In the Call Preferences screen, scroll to Forward Busy Number.
- STEP 1 In the Call Preferences screen, scroll to Forward No Ans Number.
- STEP 1 In the Call Preferences screen, scroll to Forward No Ans Delay.
- STEP 1 Under Call Forwarding, press the Right Arrow key to turn call forwarding Off.
- Setting Do Not Disturb
- Configuring Call Waiting
- Picking Up a Call
- Parking a Call
- Placing a Three-Way Conference Call
- STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
- STEP 1 On one of the active calls, press ConfLx. If you have two active lines, the calls are conferenced. If you have more than two active lines, you must scroll to choose the line you want to conference in.
- Using the Phone Directories
- Using Your Personal Address Book
- STEP 1 In the Personal Address Book screen, press Add.
- STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow key to navigate to the other fields.
- STEP 3 Enter the office, mobile, or home phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary. You must enter at least one phone number for a contact.
- STEP 4 (Optional) To change the ring tone for the caller:
- STEP 5 Press Save to save the entry.
- STEP 1 In the Personal Address Book screen, scroll to highlight a contact.
- STEP 1 In the Personal Address Book screen, press Option and select Search.
- STEP 1 In the Personal Address Book screen, highlight the contact you want to delete.
- STEP 1 In the Personal Address Book screen, highlight the contact you want to edit.
- STEP 1 Press the Setup button and select Directories.
- STEP 1 Press the Setup button and select Directories.
- Using the Call History Lists
- Setting or Changing a Phone Password
- STEP 1 Press the Setup button.
- STEP 2 Scroll to Device Administration and press Select.
- STEP 3 Select Set Password.
- STEP 4 Enter your old password (leave blank if you have never set a password). Press the Down Arrow key to go to New Password.
- STEP 5 Enter your new numeric password. Press the Down Arrow key to go to Re-enter New Password.
- STEP 6 Reenter the same password.
- STEP 7 Press Save.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- Accessing Voicemail
- STEP 1 Press the Setup button.
- STEP 2 Scroll to User Preferences and press Select.
- STEP 3 Scroll to Call Preferences and press Select.
- STEP 4 Scroll to Voice Mail.
- STEP 5 Enter the number to dial for voicemail. For a Cisco SPA 9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line.
- STEP 6 Press Save.
- Using Advanced Phone Features
- STEP 1 Press the Setup button.
- Configuring Privacy and Security Features
- Blocking Caller ID
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 2 Scroll to Network Configuration and press Select.
- STEP 3 Scroll to VPN and press the Right Arrow key.
- STEP 4 Enter the IP address of the VPN server. You need to get this information from your phone administrator.
- STEP 5 Press the Down Arrow key to enter your user name.
- STEP 6 Press the Down Arrow key to enter your password.
- STEP 7 Press the Down Arrow key to enter the tunnel group (typically not required).
- STEP 8 (Optional) If you want your phone to connect to the VPN every time it starts up (for example, if you will always be using...
- STEP 9 Press Save.
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- Creating and Using Speed Dials
- Creating Speed Dials on Unused Line Buttons
- STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays.
- STEP 1 Press the Setup button.
- STEP 2 Scroll to Speed Dials and press Select.
- STEP 3 For a new speed dial, scroll to select an unused speed dial location (2 through 9). You can have up to 8 speed dials (location 1 is reserved for voice mail). To edit a previously existing speed dial, select it.
- STEP 4 Press Edit.
- STEP 5 Enter the name and phone number for the speed dial.
- STEP 6 Press Save.
- Playing MP3 Files on Your Phone
- Creating the Playlist
- STEP 1 Connect a USB storage device to your PC.
- STEP 2 Create a directory named “mp3” on the USB device and copy the audio files into that directory.
- STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G.
- STEP 4 Press the Setup button.
- STEP 5 Scroll to MP3 Player and press Select.
- STEP 6 Press Add List to create a playlist from the songs on the USB device.
- STEP 7 Choose songs by choosing one of the following methods:
- STEP 8 After choosing songs, the songs will be marked with a check in the box next to the song. Press Add to add the selected songs to the playlist.
- STEP 1 Press the Setup button.
- Using the Paging Feature
- Customizing Your LCD Screen
- Changing the LCD Screen Contrast
- STEP 1 Press the Setup button.
- STEP 1 Press the Setup button.
- STEP 2 Scroll to User Preferences and press Select.
- STEP 3 Scroll to Screen Preferences and press Select.
- STEP 4 Scroll to Backlight. Press the Right Arrow key to choose On, which means that the darkening feature is enabled.
- STEP 5 Scroll to Backlight Timer. Enter the number of seconds before the display should shut off after the phone is idle.
- STEP 6 Press Save.
- STEP 1 Press the Setup button.
- STEP 1 Connect a USB storage device to your PC.
- STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device.
- STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G.
- STEP 1 Press the Setup button.
- STEP 2 Scroll to User Preferences and press Select.
- STEP 3 Scroll to Screen Preferences and press Select.
- STEP 4 Scroll to Wallpaper. Press the Right Arrow key to select an image to use as the wallpaper.
- STEP 5 Use the navigation arrows to choose an image. Press Select to choose the image, or to preview how the image will look on your phone, select the image and press View. Press Select to choose the image, or use the Previous, Next, and Back keys.
- STEP 6 Press Save.
- Using Ring Tones
- STEP 1 Press the Setup button.
- STEP 2 Scroll to User Preferences and press Select.
- STEP 3 Scroll to Audio Preferences and press Select.
- STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key.
- STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension.
- STEP 1 Press the Setup button.
- Accessing Weather and News on Your Phone
- STEP 1 Press the Setup button.
- STEP 1 In the Web Applications screen, select Weather.
- STEP 1 In the Web Applications screen, select Weather.
- STEP 1 In the Web Applications screen, select Weather.
- STEP 1 In the Web Applications screen, select News.
- STEP 2 Scroll to select the type of news you want to view:
- STEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them.
- STEP 4 Press View to read an article, using the Down Arrow key to scroll through the article. Press Prev or Next to go to other articles in the news category.
- Configuring Date and Time Parameters on Your Phone
- Using Star Codes
- Restarting Your Phone
- Viewing Phone, Network, and Call Information
- Viewing the Wireless Connection Status
- Advanced Menus for Technical Support Personnel
- Logging in to the Web Interface
- Configuring Your Address Book
- STEP 1 Log in to the web interface.
- STEP 1 In the Personal Address Book tab, click Add Personal Address Entry.
- STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.
- STEP 1 In the Personal Address Book tab, click the Edit icon in the row for that contact.
- Setting Do Not Disturb
- Configuring Call Forwarding
- Configuring Call Waiting
- Blocking Caller ID
- Blocking Anonymous Calls
- Viewing Call History Lists
- STEP 1 Log in to the web interface.
- STEP 2 Choose the Call History tab. A window appears with the call history for your phone. Select a call history list to show from the drop-down list:
- STEP 3 (Optional) To add a call from one of these lists to your address book, click the Address Book icon under the Add column. Edit any information and press Submit All Changes.
- STEP 1 Log in to the web interface.
- Creating Speed Dials
- Configuring Wi-Fi
- STEP 1 Log in to the web interface.
- STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box.
- STEP 2 (Optional) To scan for available wireless networks, click Site Survey. Click the icon under Add in the row of the wireless network you want to select.
- STEP 3 Click Add New Wi-Fi Profile.
- STEP 4 Enter or edit (if you performed Step 2) the name, SSID, security mode, and security parameters. (See Connecting Your Phone to the Wireless Network, page 27 for more information on security.)
- STEP 5 Click Submit. The wireless profile is added to the list.
- STEP 6 Click Submit All Changes.
- Configuring Bluetooth
- STEP 1 Log in to the web interface.
- STEP 2 Choose the Bluetooth Configuration tab.
- STEP 3 Ensure Bluetooth Device is set to On.
- STEP 4 To scan for your headset, click Search Bluetooth Device.
- STEP 5 If found, your device appears in the Bluetooth Device List.
- STEP 6 Click the name for your device.
- STEP 7 Enter your PIN and press Submit All Changes.
- STEP 1 Log in to the web interface.
- Upgrading Firmware
- Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone
- CAUTION Power off the Cisco SPA 525G before attaching or detaching the Cisco SPA 500S.
- STEP 1 Turn both the Cisco SPA 525G and Cisco SPA 500S face down.
- STEP 2 Align the screw hole in the Cisco SPA 525G with one of the holes on the attachment arm.
- STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G.
- STEP 4 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 525G.
- STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm.
- STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
- STEP 7 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S.
- STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
- STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S.
- STEP 11 Attach the appropriate desktop stand to each unit.
- STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the ”Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone” section on page 91.
- STEP 2 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the attachment arm.
- STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
- STEP 4 Using the attachment arm screw, secure the attachment arm to the first Cisco SPA 500S.
- STEP 5 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
- STEP 6 Using the attachment arm screw, secure the attachment arm to the second Cisco SPA 500S.
- STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
- STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S. Connect the other end of the auxiliary cable to this port.
- STEP 9 Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G; no additional power source is required.
- STEP 10 Attach the appropriate desktop stands to each unit.
- Configuring the Cisco SPA 500S
- Using the Cisco SPA 500S
- Monitoring the Cisco SPA 500S
- Product Resources