Troubleshooting guide – Basement Watchdog Emergency User Manual

Page 17

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Page 16

POWER

Possible Reasons
Power outage . . . . . . . . . . . . . . . . . . . . .
An outlet, fuse or circuit breaker has failed .

The power cord is unplugged from the wall .
The charger is receiving less than 110 volts
from the outlet . . . . . . . . . . . . . . . . . . . .

BATTERY

Possible Reasons
The battery fluid is low . . . . . . . . . . . . . . .

PUMP WAS

Possible Reasons
The main AC pump failed because of a power
outage . . . . . . . . . . . . . . . . . . . . . . . . . .
The main AC pump is broken . . . . . . . . . . .
The float switch on the main pump is
jammed or defective . . . . . . . . . . . . . . . . .
The main AC pump could not keep up with
the inflow of water . . . . . . . . . . . . . . . . . .

The check valve is stuck or installed
improperly and the water returns to the
sump pit . . . . . . . . . . . . . . . . . . . . . . . . .
The discharge pipe is blocked and the water
returns to the sump pit . . . . . . . . . . . . . . .

BATTERY

Possible Reasons
Terminals are corroded . . . . . . . . . . . . . . .
Cables are loose . . . . . . . . . . . . . . . . . . . .
Battery is discharged . . . . . . . . . . . . . . . .

Battery is damaged or old . . . . . . . . . . . . .

FAILURE
Remedies
None. The backup pump will run on the battery
Try another outlet, replace the fuse or reset the
circuit breaker
Make sure the power cord is plugged in securely

None, if the utility company has instigated brown
outs. Otherwise, reduce the number of other
appliances on the circuit
FLUID LOW
Remedies
Add distilled water to the battery

ACTIVATED
Remedies

None. The backup pump was activated
Replace the main AC pump

Free the float switch or replace it

None. The backup pump was activated. If this is a
recurring problem, install a higher capacity main
pump

Replace the check valve or correct the installation

Clean out or replace the discharge pipe

PROBLEM
Remedies
Clean terminals & cables
Tighten wing nuts
Replace battery if power is out. There is only 1/2
hour of continuous pumping power left. Battery will
recharge when power is restored
Replace battery

Troubleshooting Guide

Read safety warnings & instructions before attempting any repairs or maintenance.

!

DANGER

If the above solutions do not resolve the problem, follow the instructions within this manual to disconnect the
system from the outlet and battery terminals, then reconnect the system and push the reset button. If the
problem continues, contact customer service.

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