Giving and receiving assistance, Emergency call, Roadside assistance – BMW 2007 bmw 328i User Manual
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Giving and receiving assistance
Emergency call*
Conditions for an emergency call:
>
Equipment version with full mobile phone 
preparation package. This equipment 
makes it possible to initiate an emergency 
call even if no mobile phone is paired with 
the vehicle.
>
BMW Assist is activated. Activating 
BMW Assist, refer to page
.
>
Radio readiness is on.
>
The BMW Assist system is logged on to a 
mobile phone network.
>
The emergency calling system is operable.
Once your service contract for BMW Assist 
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to 
visit a workshop. Once the BMW Assist system 
has been deactivated, emergency calls are not 
possible. The BMW Assist system can be reac-
tivated by a BMW center after a new contract 
has been signed.
Initiating an Emergency Request call
1.
Briefly press the cover flap to open.
2.
Press the button for at least 2 seconds.
The LED in the button lights up. As soon as the 
voice connection to the BMW Assist Response 
Center has been established, the LED flashes.
Once the BMW Assist Response Center has 
received your Emergency Request, the 
BMW Assist Response Center contacts you 
and takes further steps to help you.
If the circumstances allow this, remain in the 
vehicle until the connection has been estab-
lished. You will then be able to provide a 
detailed description of the situation.
If the current location of your vehicle can be 
determined, it will be transmitted to the BMW 
Assist Response Center.
If the LED is flashing but the BMW Assist 
Response Center cannot be heard over the 
hands-free system, it is possible that the 
hands-free system is malfunctioning. You may 
still be heard by the BMW Assist Response 
Center, however.
Under certain conditions, an emergency call is 
automatically initiated immediately after a 
severe accident. This Automatic Collision Noti-
fication is not affected by the button being 
pressed.
For technical reasons, the emergency 
calling services cannot be guaranteed for 
the most unfavorable conditions.
<
Roadside Assistance
The BMW Group's Roadside Assistance ser-
vice is there to assist you around the clock in 
the event of a breakdown, including on week-
ends and public holidays.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the 
Contact brochure.
In vehicles equipped with BMW Assist, you can 
establish contact with the BMW Group's Road-
side Assistance for breakdown assistance 
directly via iDrive, refer to page
First aid pouch*
Some of the articles contained in the first aid 
pouch have a limited service life. Therefore, 
check the expiration dates of the contents reg-
Online Edition for Part no. 01 41 0 012 928 - © 08/06 BMW AG