Dogtra 7000M Series - Manual (Page 21)

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TROUBLESHOOTING GUIDE
2. The LED indicator light comes on, but I do
not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit on your
fingertips where sensitivity is higher and/or
increase the stimulation level. Be sure both
contact points are touching both of your
fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have done
all of the above, your unit may need to be
serviced. Please contact Customer Service
at [email protected] or (888) 811-9111.
3. The transmitter has no range, or stimulation
is less when the dog is farther away.
- The antenna(s) may be damaged. To order
parts, please contact Customer Service at
(888) 811-9111.
- The range indicated on the unit’s box is for
flat terrain. Heavy brush, trees, hills or
moisture will affect the range of your unit.
For best range, hold the transmitter
vertically above your head, and/or try
moving to higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings and radio towers. For best
results, operate away from these structures.
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TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port needs
to be looked at. If you suspect your
charger/splitter is not functioning properly please
contact Customer Service at [email protected] or
(888) 811-9111. You can send in your charging
units to have us inspect them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair Dept. The charging
port must be clean prior to charging, clean the
dirt out with a cotton swab and some rubbing
alcohol. If the dog is in salt-water, be sure to
rinse the receiver and charging port with clean
water.
- For Dogtra units over two years old from the
purchase date, the batteries may be replaced. You
can replace them yourself by contacting Dogtra.
Damages incurred to the unit due to improper
battery installation are not covered under any
warranty. Battery replacement is the only time
customers should open the unit, any other
unauthorized servicing or tampering with the unit
voids your limited lifetime warranty. If you are
still having problems after replacing the batteries,
Dogtra strongly recommends sending the unit in
for inspection.