Fitbit Charge - Manual (Page 20)

16
Restarting your Fitbit Charge
If you experience one of the following problems, it may be fixed by restarting your
tracker:
• Your tracker is not syncing
• Your tracker is not responding to movement
• Your tracker does not respond even when in a charger
• Your tracker has a battery charge but is not lighting up
• Your tracker isn't tracking your steps
• Your tracker isn't responding to button presses
To restart your Charge:
1. Plug your charging cable into a USB port on your computer and insert the
other end into the port on the back of your Charge. Your Charge will begin
charging.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and
a version number (e.g. "V30").
3. Let go of the button.
4. Unplug your tracker from the charging cable.
Your Charge is now restarted. When you press your tracker’s button you should be
able to navigate through the screens as you normally would.
For additional troubleshooting suggestions see http://help.fitbit.com .