Freedom Designs TriPod LT - Manual (Page 2)

FREEDOM DESIGNS, INC.
TERMS & CONDITIONS
Dealer Accounts & Terms
A Freedom Designs, Inc. dealer application must be completed
and approved before an account can be established. Freedom
Designs standard terms for open accounts are net 30 days,
unless other terms are agreed upon. Completed orders will
not be shipped and new orders will not be processed on
accounts with outstanding balances over 60 days.
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Ordering
Orders may be placed over the telephone, faxed, mailed or
e-mailed into the Customer Service Department. Measurement
forms are provided in the catalog to assist in ordering. Phone
orders must be followed up with a hard copy confi rming P.O.
For any questions, please call Customer Service.
Published Prices
Prices are subject to change without prior notice.
Price Quotes
If requested, customer service will provide a written quote on
products. Written quotes will be valid for 60 days.
Shipping
All Freedom Designs, Inc. products are shipped ground, FOB
Simi Valley. Freight charges on factory installs may apply on
wheelchairs not manufactured by Freedom Designs, Inc. For
requests of special handling or exceptional freight, up-charges
will be billed.
Returns
All returns must have a Return Authorization Number on the
box and must be shipped freight pre-paid. Product received
without a valid R.A. # will be refused. The R.A. # must be
obtained from the Customer Service Department. All returns
MUST be received in the factory within 45 days of issuance
of the R.A. #. Returns are subject to examination at the
discretion of Freedom Designs, Inc. Returns may be subject
to a 25% restocking fee. Custom fabricated products may not
be returned.
Cancellations
Prior to canceling an order, a valid cancellation number must
be obtained from Freedom Designs Customer Service
Department. Restocking charges will occur on orders in
progress and will be assessed based on the stage of completion.
Custom fabricated products will be charged at 100%.
Errors & Omissions
All Freedom Designs products are quality controlled prior to
shipping. However, should there be a problem, it must be
reported to Customer Service within three weeks of receipt
of order for resolution.
Liability
Freedom Designs, Inc. is not responsible for any product
used incorrectly or with the wrong application. We recommend
that positioning products be used in conjunction with a team
of professionals that have been involved with the evaluation
of the client. Freedom Designs, Inc. is responsible for any
product that is defective in manufacturing or that was made
in error by Freedom Designs, Inc.
Hours of Business
Customer Service: Monday through Friday
6:00 a.m. to 5:00 p.m. PST
Message Center: Available when factory is closed
FAX Line: Available 24 hours a day,
7 days a week
.