Freedom Designs Freedom 2 - Manual (Page 2)

Terms & Conditions
Dealer Accounts & Terms
A Freedom Designs, Inc. dealer application
must be completed and approved before an
account can be established. Freedom
Designs standard terms for open accounts
are net 30 days, unless other terms are
agreed upon. Completed orders will not be
shipped and new orders will not be proc-
essed on accounts with outstanding bal-
ances over 60 days.
Ordering
Orders may be placed over the telephone,
by fax, mailed or e-mailed into the Customer
Service Department. Measurement forms are
provided in the catalog to assist in ordering.
Phone orders must be followed up with a
hard copy confirming P.O. For any questions,
please call Customer Service.
Published Prices
Prices are subject to change without prior
notice.
Price Quotes
If requested, Customer Service will provide a
written quote for products. Written quotes will
be valid for 60 days.
Shipping
All Freedom Designs, Inc. products are
shipped ground, FOB Simi Valley. Freight
charges on factory installs may apply on
wheelchairs not manufactured by Freedom
Designs, Inc. For requests of special han-
dling or exceptional freight, up-charges will
be billed.
Returns
All returns must have a Return Authorization
Number on the box and must be shipped
freight pre-paid. Product received without a
valid R.A. # will be refused. The R.A. # must
be obtained from the Customer Service
Department. All returns MUST be received in
the factory within 45 days of issuance of the
R.A. #. Returns are subject to examination at
the discretion of Freedom Designs, Inc.
Returns may be subject to a 25% restocking
fee. Custom fabricated products may not be
returned.
Cancellations
Prior to canceling an order, a valid cancellation
number must be obtained from Freedom Designs
Customer Service Department. Restocking
charges will occur on orders in progress and will
be assessed based on the stage of completion.
Custom fabricated products will be charged at
100%.
Errors & Omissions
All Freedom Designs products are quality
controlled prior to shipping. However, should
there be a problem, it must be reported to
Customer Service within three weeks of receipt of
order for resolution.
Liability
Freedom Designs, Inc. is not responsible for
any product used incorrectly or with the
wrong application. We recommend that
positioning products be used in conjunction
with a team of professionals that have been
involved with the evaluation of the client.
Freedom Designs, Inc. is responsible for any
product that is defective in manufacturing or
that was made in error by Freedom Designs,
Inc.
Hours of Business
Customer Service: Monday through Friday
6:00 a.m. to 5:00 p.m. PST
Message Center: Available when factory is
closed
FAX Line: Available 24 hours a day,
7 days a week
FREEDOM DESIGNS, INC. ● 2241 Madera Rd. Simi Valley, CA. 93065 ● 800-331-8551 ● Fax 888-582-1509
www.freedomdesigns.com