BMW Z4 M Roadster 2008 - Manual (Page 26)

BBB AUTO LINE
If your concern is still not resolved to your satis-
faction, BMW NA offers additional assistance
through BBB AUTO LINE in ARKANSAS, CALI-
FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,
MARYLAND, MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, OHIO, and VIRGINIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third
party (mediator) helps the parties to find an
acceptable resolution. Arbitration is also an
informal proceeding in which an impartial third
party renders a decision after a hearing at which
both parties have an opportunity to be heard.
You can select mediation or arbitration or both.
The program is free of charge to you, the con-
sumer but there are some minimum require-
ments for participation in the program. Please
contact BBB AUTO LINE at the address or
phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify
for participation, you will be required to provide
the following information:
᭟ Your name and address
᭟ The vehicle identification number (VIN)
᭟ The make, model and year of your vehicle
᭟ A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate you may
attend the hearing in person or by telephone.
You may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on BMW NA if you
decide to accept it. BMW NA must comply with
the decision within the time frame specified by
the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(“The Act”) 15 U.S.C. Sec. 2301, et seq. You
may also be required to use BBB AUTO LINE
before seeking remedies under your state’s
“Lemon Law”. If you choose to seek redress by
pursuing rights and remedies not created by
Title 1 of Magnuson Moss Warranty Act, prior
resort to the BBB AUTO LINE is not required by
any provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC
(BMW NA) participates in BBB AUTO LINE,
a mediation/arbitration program administered
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification Pro-
gram of the California Department of Con-
sumer Affairs has certified
BBB AUTO LINE
and BMW NA.
2. If you have a problem arising under a
BMW NA written warranty, we encourage
you to bring it to our attention. If we are
unable to resolve it, you may file a claim with
BBB AUTO LINE. Claims must be filed with
BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1 800 955-5100. There is no charge for the
call.
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