BMW Z4 Roadster 3.0i 2005 - Manual (Page 28)

• The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or
safety of the vehicle] results in a condition
that is likely to cause death or serious
bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW or its agents
AND the buyer or lessee has directly
notified BMW of the need for the repair of
the nonconformity; OR
• The same nonconformity has been subject
to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconformity;
OR
• The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services
Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
1 (800) 831-1117
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may not be sought
in BBB AUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a
BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator’s decision,
BMW will be bound by the decision, and will
comply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-
955-5100 for further details about the
program.
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excellence
in design, engineering, and service is among
the best in the world. And we invest heavily
every year in our people and facilities to
ensure that our quality standards are consis-
tently applied from the factory to the BMW
center. Part of that investment program is
devoted to our multi-million-dollar
Import Processing Centers staffed by
our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its trans-
atlantic shipment to the United States.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle which
may occur during
transportation from the
factory to the United States are normally
detected and corrected at the Import Process-
ing Centers in the United States. Any defect in
material or workmanship which occurs during
the warranty period is covered under the New
Vehicle Limited Warranty.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE.
BMW Import Processing Centers
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