FORD 2014 Explorer v.3 - Manual (Page 465)

USB and media issues
Issue Possible
cause(s)
Possible solution(s)
SYNC does not
recognize music
that is on my
device.
• Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play. • Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue Possible
cause(s)
Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
• Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed. • This is a free feature, but you
must first register online to use
it.
• Make sure that your VIN is
correctly listed in your account.
464 SYNC®
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)