FORD 2014 Taurus v.2 - Manual (Page 426)

Phone issues
Issue Possible cause(s) Possible solution(s)
SYNC is not
able to
download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review your
phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
The system
says Phonebook
Downloaded
but my
phonebook in
SYNC is empty
or is missing
contacts. Limitations on your
phone’s capability.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
SYNC® 425
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA (fus)