FORD 2013 Taurus v.2 - Manual (Page 433)

Vehicle Health Report/Services (Traffic, Directions and Informa-
tion) Issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
•
Your account
may not be acti-
vated on the web-
site, OR
•
You may have
the wrong VIN
(vehicle identifi-
cation number)
listed.
•
This is a free feature, but you
must first register online to use
it.
•
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the re-
port on the web-
site, or I receive a
system error. The preferred
dealer informa-
tion did not load
correctly. When you register your account,
you must list a preferred dealer.
If one is already listed, try se-
lecting another dealer and log-
ging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.
•
This could be
due to your
phone’s compat-
ibility, OR
•
Bad signal
strength, OR
•
Your phone
may not be acti-
vated on the web-
site.
•
Update your mobile number
in your account on the website.
•
Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
•
Try deleting your phone and
performing a clean pairing.
I heard a com-
mercial when I
tried to use Traf-
fic, Directions
and Information.
•
The phone in
use is not acti-
vated, OR
•
Your phone has
ID blocker active.
•
This is a free feature, but you
must first register online to use
it.
•
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•
Make sure the currently con-
nected phone is the same one
that is registered on your Sync-
MyRide account.
SYNC
姞
433
2013 Taurus
Owners Guide gf, 2nd Printing
USA
(fus)