ITC VerifyNow System Platelet Reactivity Test - Manual (Page 78)

Troubleshooting - 10
Page 74 14439.C 03/2013 VerifyNow System User Manual | USA
No. Issue Description Resolution
104 Alarm 104
Heater Timeout During
Heating Cycle
Power instrument off and back on. Verify the fan has at least 3 inches
of space to ventilate properly, and that it is not being affected by
airflow from a vent or another instrument.
Check if fan is functioning. If no airflow can be detected, call Technical
Support.
118 Alarm 118
Emitter problem
associated with an EQC
filter
Power instrument off and back on. If alarm occurred during EQC, use
alternate EQC device.
If no alternate EQC device is available, or alarm reoccurs, call
Technical Support.
10.4 EQC Diagnostic Messages
EQC diagnostic messages will display at the conclusion of the EQC test. Figure 10-2 provides an
example of a diagnostic message that displays when the EQC test does not produce results within the
expected range for a monitored parameter.
Figure 10‑2 Example EQC Diagnostic Messages
Look for the flagged
parameter(s) indicated
by an arrow
Identify the
parameter(s) name
1
2
To troubleshoot EQC diagnostic messages, first identify the parameter(s) flagged with an arrow, then
look up the parameter(s) in the following table. Table 10-5 lists diagnostic messages and provides a
brief description of the issue and instructions for resolution.
Table 10‑5 Troubleshooting EQC Diagnostic Messages
Parameter Issue Description Resolution
O1 High optical signal level 1) Visually inspect the EQC device to verify it has not been
damaged.
2) If you have another EQC device, repeat EQC using the
second device; otherwise, Call Technical Support.
O2 Low optical signal level 1) Visually inspect the EQC device to verify it has not been
damaged.
2) If you have another EQC device, repeat an EQC using the
second device; otherwise Call Technical Support.
V1 Maximum vacuum level This event is logged as Error 17 in the event log.
1) Use the cleaning device (see Section 1.1) then perform an
EQC (see Section 5.1).
2) Repeat if necessary.
3) Call Technical Support if EQC does not pass after three
attempts.