Compaq Presario 5BW474 - Manual (Page 60)

M Y P RESARIO —G ETTING S TARTED N EED S OME H ELP ? 6-5
Symptom
CD-ROM, CD-RW, or DVD-ROM
drive cannot read a disc or
takes too long to start.
Recording audio CDs is difficult
or impossible.
CD-ROM, CD-RW, or DVD-ROM
Problem Solution
CD has been inserted
incorrectly. Reinsert the CD with the label facing the proper
direction.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media being played,
such as audio or video. Wait at least 30 seconds to let the DVD-ROM
drive determine the type of media being played.
If the disc still does not start, read the other
solutions listed in this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit,
available in most computer stores.
Windows does not
detect CD-ROM or
DVD-ROM driver. 1. On the Windows taskbar, click Start, point to
Settings, and then click Control Panel. The
Control Panel window is displayed.
2. Double-click the System icon. The System
Properties dialog box is displayed.
3. Click the Device Manager tab.
4. Click the plus sign next to the CD or DVD
drive, and select the installed driver.
5. Click the Remove button, and click OK twice.
6. Restart your computer, and let Windows
detect the CD or DVD driver.
Wrong or poor quality
media type. Verify that you are using the correct media for
the drive.
Try a different brand of media. Quality varies
widely between manufacturers.
Note: See the online Help in the Easy CD
Creator software for detailed
troubleshooting tips.