Troubleshooting – COBY electronic PMP4320 User Manual
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The buttons do not work.
Ensure that the battery is charged or that the player is operating on AC power.
Ensure that the Lock switch is disengaged.
The player will not play my music/video file.
Ensure that the file is in a compatible format.
The file may be copy-protected. This player cannot play copy-protected files.
The LCD characters are corrupted.
Ensure that the correct language has been selected.
The player will not play my video file.
Ensure that the video file will play on your computer using Windows Media Player 10. If
the file works on the computer, use the same computer to convert the video to a com-
patible format.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been prop-
erly installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try
using another USB cable.
If you have connected the player through a USB hub, try connecting the player directly
to your computer.
Ensure that the player’s memory capacity is not full.
The player has malfunctioned.
Try resetting your player (press and hold the Power key).
Try updating the player’s firmware. Please refer to the Restore & Firmware Upgrades
section of this manual for detailed instructions.
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