Samsung HT-HDP40 - Manual (Page 36)

Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or
if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer
or Samsung Electronics Service Center.
Symptom Check/Remedy Symptom Check/Remedy
Disc tray does not open.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
Playback does not start.
• Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this Home
Theater.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is pressed.
• Are you using a deformed disc or a disc with scratches on
the surface?
• Wipe the disc clean.
Sound is not produced.
• No sound is heard during fast playback, slow playback, and step
motion playback.
• Are the speakers connected properly? Is the speaker setup
correctly customized?
• Is the disc severely damaged?
Sound can be heard only
from a few speakers and
not all six.
• When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC ll" by pressing [EPLll
(Dolby Pro Logic II) on the remote control to use all six speakers.
• Make sure that the DVD disc is 5.1-CH compatible.
• If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
is not produced, or the disc tray
opens 2 to 5 seconds later.
• Was the Home Theater suddenly moved from a cold place to a
warm one? When condensation forms inside the player, remove the
disc and let the player stand for 1 or 2 hours with the power on.
(You can use the player again after condensation disappears.)
Dolby Digital 5.1 CH
Surround Sound is not
produced.
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
CH Surround Sound is produced only if the disc is recorded with
5.1 channel sound.
• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
•
Disc is rotating but no
picture is produced.
•
Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
The remote control does not
work.
• Is the remote control being operated within its operation range of
angle and distance?
• Are the batteries exhausted?
Audio language and
subtitles do not work.
• Audio language and subtitles will not work for DVDs not containing
them. And depending on the disc, they may work differently.
Menu screen does not appear even
when the menu function is selected.
• Are you using a disc that does not contain menus?
Aspect ratio cannot be
changed.
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
Can't receive radio
broadcast.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.
•
The main unit is not working.
(Example: The power goes out or
strange noise is heard.)
*
The Home Theater is not
working normally.
■
• Turn off the power and hold the O button on the main unit for
longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
The password for rating
level has been forgotten.
• While “NO DISC" message appears on the display of main unit, hold
the main unit's O button for longer than 5 seconds. “INITIALIZE”
appears on the display and all settings will return to the default values.
• Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
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