Losi LOSB0209 User Manual
Page 14
iNSpEctiON OR REpAiRS
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you
do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for
submitting your product for repair. When calling Horizon, you
will be asked to provide your complete name, street address,
email address and phone number where you can be reached
during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOticE
: do not ship batteries to horizon. if you
have any issue with a battery, please contact the
appropriate Horizon Product Support office.
wARRANty iNSpEctiON ANd REpAiRS
to receive warranty service, you must include your
original sales receipt
verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
NON-wARRANty REpAiRS
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase
cost.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair estimates
are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for
inspection or repair, you are agreeing to Horizon’s Terms and
Conditions found on our website under the Repairs tab.
uNitEd StAtES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
Online Repair Request visit:
www. horizonhobby.com/repairs
877-504-0233
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
uNitEd KiNGdOM
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
GERMANy
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
FRANcE
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
14 - EN