Losi LOSB0232 - Manual (Page 5)

Safety Precautions:
This is a sophisticated hobby Product and not a toy. It must be operated with caution and common sense
and requires some basic mechanical ability. Failure to operate this Product in a safe and responsible man-
ner could result in injury or damage to the Product or other property. This Product is not intended for use by
children without direct adult supervision. The Product manual contains instructions for safety, operation and
maintenance. It is essential to read and follow all the instructions and warnings in the manual, prior to assem-
bly, setup or use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions
or assistance, please direct your email to [email protected], or call 877.504.0233 toll free
to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA).
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.com on
the “Support” tab. If you do not have internet access, please include a letter with your complete name, street
address, email address and phone number where you can be reached during business days, your RMA num-
ber, a list of the included items, method of payment for any non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-pur-
chase date. Provided warranty conditions have been met, your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and ca-
shiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.
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