Snow Joe AJ800E-RM Dethatcher Joe 14-Inch 11-Amp Electric Dethatcher with Thatch Collection Bag - Manual (Page 10)

10
Troubleshooting
m
WARNING!
Only perform the steps described within
these instructions!
All further inspection, maintenance and repair work must
be performed by an authorized service center or a similarly
qualified specialist if you cannot solve the problem yourself!
Suspected malfunctions, disturbances or damages are often
due to causes that the user can fix themselves. Therefore
check the product using this section. In most cases the
problem can be solved quickly.
Service and Support
If your Electric Dethatcher requires service or maintenance,
please call 1-866-766-9563 for assistance.
Model and Serial Numbers
When contacting the company or reordering parts, you will
need to provide the model and serial numbers of your product.
These are found on the decal affixed to the housing or guard of
your Electric Dethatcher. Copy these numbers into the space
provided below:
Record the following numbers from the housing or handle of your
new product:
A J 8 0 0 E R M
Model #:
Serial #:
Problem Possible cause Solution
1. Product does not start
2. Product does not reach full
power
3. Unsatisfying result
1. Not connected to power supply
2. Power cord or plug is defect
3. Other electrical defect to the
product
1. Extension cord not suitable for
operation with this product
2. Power source (e.g. generator) has
too low voltage
3. Air vents are blocked
1. Cutting device worn
1. Connect to power supply
2. Check by an electrician
3. Check by an electrician
1. Use a proper extension cord
2. Connect to another power source
3. Clean the air vents
1. Have a specialist to replace it