Petsafe Pawz Away® Extra Outdoor Pet Barrier - Manual (Page 11)

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Troubleshooting
Barrier Transmitter
does not appear to work Check segment indicator on Barrier Transmitter. •
Check/replace batteries in Barrier Transmitter. •
Increase the Barrier Area range on the Barrier Transmitter. •
Barrier Area range is
too low Check/replace batteries in Receiver Collar. •
Adjust Barrier Transmitter range to increase Barrier Area size. •
Barrier Area range is
too high Adjust Barrier Transmitter range to decrease Barrier Area size. •
No segments on Barrier
Transmitter Press the UP (+) arrow button. •
Check/replace batteries in Barrier Transmitter. •
Black bar(s) appear next to
range segment on Barrier
Transmitter display Contact the Customer Care Center at for assistance. •
Pet receiver stimulation
while indoors Remove Receiver Collar before bringing dog indoors. •
Adjust Barrier Transmitter range to decrease Barrier Area size. •
Move Barrier Transmitter or Boundary Wire further from house. •
Receiver Collar is not
picking up signal (wire
option only). Check/replace batteries in Receiver Collar. •
Use Test Light Tool to check for static correction. •
Change switch inside transmitter to Internal and check •
transmitter. If transmitter works and the receiver collar is
picking up the signal, then it is likely that there is an issue with
the Boundary Wire. Turn off the transmitter. Check the wire
connection to the transmitter to ensure connection has not come
loose or is corroded. If there is corrosion, cut out the corroded
wire and reconnect the wire to the transmitter. If the connection
is secure and there is no corrosion then you have a break in
the Boundary Wire. To locate the break, check the boundary
for any signs of damage (i.e. recent digging, aerating, rodent
burrowing or any other noticeable disturbance in your yard next
to the Boundary). If there are no signs of damage, you will need
to carefully pull up the wire to determine where the break is.
Once you have found the break, replace the damaged section of
Boundary Wire with new Boundary Wire. Turn the transmitter
on and test the system before re-installing the Boundary Wire.