Cisco OL-3053-01 User Manual

Page 3

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4-3

Cisco CallManager Attendant Console User Guide

OL-3053-01

Chapter 4 Using the Call Control Window

Performing Call-Control Tasks in the Call Control Window

Table 4-1

Quick Reference Table

Desired Result

Action Performed

Answering a
Call

To answer a call, perform one of the following tasks:

Right-click the call and choose Answer in the context-sensitive menu.

Click the Answer button on the Call Control toolbar.

From the Actions menu, choose Answer.

Press Ctrl + A key on your PC keyboard.

Double-click the call in the Call Control window.

Use the mouse to drag the highlighted call onto the Answer button.

Use the Cisco IP Phone to answer the call (for example, press the line button with
the incoming call, or press the Answer softkey).

Placing a Call

To place a call, perform one of the following tasks:

Click the Dial button on the Call Control toolbar.

From the Actions menu, choose Dial.

Use the mouse to drag the speed-dial or directory entry onto the Dial button on
the Call Control toolbar, the Call Details pane, or the Operator Line button in
the Call Control window.

Press Ctrl + D on your PC keyboard.

Use the Cisco IP Phone to dial the number.

Use the numeric keypad on the right side of your PC keyboard to dial a number;
then, press Enter or press Ctrl + D.

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