Common troubleshooting, Problems possible solutions – COBY electronic MPC7082 User Manual
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Common Troubleshooting
Problems
Possible Solutions
*The power switch is located on the back of the unit, ensure
that the switch is set to the "ON" position.
No Power
*The Battery level may be too low. Charge the unit.
*Make sure your WMA file(s) are not DRM protected.
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A…Etc.)
*Unknown File (WMA file with DRM).
Music does NOT play or
Freezes
*Request DRM Time ( WMA file with DRM).
*Ensure that the headphones are attached securely to the
player.
*Make sure your WMA file(s) are not DRM protected.
No sound after file transfer
*Unsupported file format (ACC, WAV, M4A…Etc.)
*Check the connections.
*Switch USB ports
MP3 Player not recognized
by the Computer
*Go into the player MP3 player “SETTINGS” and change
the "Online Device" from Media Device to USB Disk.
*Ensure that the original file(s) plays on your computer. If
not, then you will need to obtain the codec for that file(s).
Video Conversion Error
*Unsupported format
If you are still having difficulty with your MP3 player, please contact Customer Care,
Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and Sunday
9:00 AM – 5:30 PM EST. You can also reach us online at
or
1-800-727- 3592