Administrator's guide, Overview, Training – Kofax Export Connector for TotalAgility 1.1.0 User Manual

Page 5: Getting help for kofax products

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Kofax Export Connector for TotalAgility Administrator's Guide

5

Administrator's Guide

This guide is intended to be used by the administrator who will install and set up Kofax

Export Connector for TotalAgility.

Overview

Kofax Export Connector for TotalAgility provides the capability for Kofax Capture or

Kofax Express to initiate a process or case in TotalAgility during the export step. The export

connector user interface includes the ability to map Kofax Capture values to process and case

initialization variables.

The export connector uses the Kofax value “Repository Document ID” to pass a reference to

the stored image into TotalAgility.

Training

Kofax offers both classroom and computer-based training that will help you make the most of

your Kofax Capture solution. Visit the Kofax Web site at

www.kofax.com

for complete details

about the available training options and schedules.

Getting Help for Kofax Products

Kofax regularly updates the Kofax Support site with the latest information about Kofax

products.

To access some resources, you must have a valid Support Agreement with an authorized

Kofax Reseller/Partner or with Kofax directly.

Go to

http://www.kofax.com/support

for:

▪ Access to product knowledge bases

Click CAPTURE: SUPPORT KNOWLEDGE.

▪ Access to the Kofax Customer Portal (for eligible customers)

Click CAPTURE: SUPPORT INTERACTIONS and log in.
To optimize your use of the portal, go to the Kofax Customer Portal login page and click

the link to open the Guide to the Kofax Support Portal. The guide describes how to access the

portal, what to do before contacting the support team, how to open a new case or view an

open case, and what information to collect before opening a case.

▪ Product information and release news

Click Product and select a product name and version.

▪ Downloadable product documentation

Click Documentation and select a product name and version.

▪ Access to support tools

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