Kofax Business Interaction Server - Manual (Page 19)

Kofax Business Interaction Server Component Installation Guide 15
Maintenance
Introduction
This section provides information about the log files and the steps to uninstall,
change, or repair a component installation.
Viewing the Log Files
If you need to resolve a problem with the Business Interaction Server, you can view
log files for detailed information. By default, the setup log files BisSetup.log and
AddInsSetup.log are located in
C:\Documents and Settings\<logged in user>\Local Settings\Temp.
Upgrading Components
You can upgrade version 1.0 and above. If you have a version prior to 1.0, you need to
first uninstall the current version (see Uninstalling Components) and then install the
new version.
Note The Business Interaction Server and component setup program does not
support downgrades. If you try to install a downgrade, you will receive an error
message and setup will terminate.
During an upgrade, the following occurs:
1 Published Template Designer templates and the bis_config.xml configuration
file are backed up to a local temporary folder.
2 The old version is removed.
3 The new version is installed.
4 The templates and configuration file are restored.
X To upgrade components
1 As a member of the Administrators group with full administrative rights, log
on to the computer where the target component is installed.
2 Make sure all applications are shut down (including the Control Panel, virus
detection software, and toolbars) that might be running.
3 Insert the new version product installation CD into a drive. The CD supports
autorun, so the splash screen (Figure 3) should appear. If it does not, browse
the CD and open splash.hta from the root.
4 Select the component you want to upgrade. The setup program checks the
installed version, and determines whether an update can be done. If so, the
setup program update mode is started.